PORT Sport and Social - Privacy Policy

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Effective Date: September 1, 2024

At PORT Sport and Social, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, and mobile app.

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Information We Collect

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• Personal Information: When you register for events or create an account, we collect information such as your name, email address, phone number, and payment details.

• Usage Information: We collect data about how you interact with our website and app, such as pages visited, activities registered for, and preferences.

• Communication: We may keep records of any communication you have with us, including customer support inquiries.

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How We Use Your Information

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• To process registrations and payments.

• To communicate with you about upcoming events, updates, and promotions.

• To personalize your experience and improve our offerings.

• To comply with legal obligations.
   

How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction. We use secure payment processing and limit access to personal data.
 

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with trusted service providers (e.g., payment processors) who assist us in operating our services, as long as they agree to keep this information confidential.
 

Your Rights

You have the right to access, update, or delete your personal information at any time. Please contact us at hello@portsportandsocial.com for any requests related to your data.

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Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and app with an updated effective date.

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PORT Sport and Social - Refund Policy

Effective Date: September 1, 2024

At PORT Sport and Social, we strive to create a fun and flexible experience for our members. Our Refund Policy is as follows:

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Event and Session Refunds

• Full Refunds: If you cancel your registration for a session before the session start time, you are eligible for a full refund. Please email hello@portsportandsocial.com to process your cancellation.

• No Refunds: We do not offer refunds for cancellations made after the session has started or concluded.

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Credit Packs

• No Refunds on Credit Packs: All purchases of credit packs are final and non-refundable. Please ensure you intend to use your credits before purchasing, as they are valid for future sessions and activities.

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Cancellations by PORT Sport and Social

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• If a session or event is canceled by us (due to weather, facility issues, etc.), you will receive a full refund or a credit to your account, depending on your preference.

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How to Request a Refund

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To request a refund (where eligible), please contact us at hello@portsportandsocial.com with your registration details. Refunds will be processed back to your original payment method within 5–7 business days.

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